Return Policy

Effective Date: October 14, 2025
Last Updated: June 23, 2026

1. General Information

This Refund Policy (“Policy”) applies to all digital product, digital service, and subscription purchases made through PLYR.COM. The platform provides in-game digital currencies, gift cards, license keys, subscription codes, PLYR Prime Subscription, and similar digital deliveries.

This policy is valid for the PLYR.COM platform operated by the following legal entities:

Global Operations: ZGEN TECHNOLOGY LLC – 169 Madison Ave STE 11534 Unit 185, New York, NY 10016, USA

Contact: [email protected]

2. Nature of Digital Products and Services

Products, services, and subscriptions purchased via PLYR.COM are digital in nature and no physical shipment is made. Product delivery occurs via email, user panel, in-game activation, digital code display, account assignment, or digital access provided on the Platform.

Therefore, digital products, services, and subscriptions that are delivered, displayed, activated, started to be used, or whose benefits are utilized are considered immediately consumed or commenced.

3. Refund Conditions

Refunds cannot be made after a product has been delivered, its code displayed, assigned to an account, activated, or after the digital service has commenced.
The user acknowledges that digital products, digital services, and subscription-based digital benefits are non-refundable at the time of purchase.
According to EU Directive 2011/83/EU Article 16(m), the right of withdrawal becomes invalid once digital content delivery has started.
Refunds or exchanges may only be considered in the following cases:
- Incorrect product or faulty code delivery,
- Delivery clearly inconsistent with the product description,
- Non-delivery due to technical system errors,
- Clear and verifiable duplicate charges originating from the company.

4. PLYR Prime Subscription Refund Conditions

PLYR Prime Subscription is an optional digital subscription service providing users access to exclusive campaigns, discounts, promotions, priority experiences, and/or other periodic advantages offered by the Platform.

The user may initiate the PLYR Prime Subscription by their own choice during the cart stage, payment screen, product purchase process, or relevant areas provided on the Platform. The subscription fee, any free trial period, billing cycle, renewal date, and cancellation terms are shown to the user prior to purchase or activation.

If a free trial period is offered, the user can benefit from the PLYR Prime Subscription free of charge during this period. The user may cancel the subscription before the trial ends. If not canceled before the trial expires, the subscription will renew at the specified fee and period on the purchase or activation screen, and the selected payment method may be charged.

PLYR Prime Subscription is subscription-based unless explicitly stated otherwise and automatically renews at the end of each period. The user can cancel the subscription anytime via their Platform account, support channels, or cancellation methods provided on the Platform. Cancellation does not revoke rights already earned or used in the current paid period; the subscription remains active until the end of the billing period and will not renew thereafter.

The user acknowledges that PLYR Prime Subscription is a digital service activated and commenced upon activation. If the subscription benefits, discounts, promotions, or other Prime privileges have been used, refund of the related period fee may not be possible.

No refunds will be made for used, consumed, discounted, promoted, digitally commenced, or activated PLYR Prime Subscriptions during the relevant period, except for mandatory provisions of applicable law.

If a product or service is purchased using discounts, promotions, or advantages provided under PLYR Prime Subscription, the user is considered to have actually benefited from this advantage. In such cases, cancellation of the PLYR Prime Subscription alone does not constitute sufficient reason for refunding the subscription fee for the related period.

If the PLYR Prime Subscription is mistakenly activated, unauthorized transactions occur, or duplicate charges are made, the user must immediately notify [email protected]. The company reserves the right to assess the claim by reviewing payment records, account activity, IP and device logs, usage history, whether Prime benefits were used, and order history.

Refund decisions regarding PLYR Prime Subscription fees take into account activation date, free trial information, timing of cancellation request, usage of subscription benefits, discounted product purchases, and payment provider records.

If misuse of discounts or advantages provided under PLYR Prime Subscription, fraudulent transactions, payment fraud, campaign manipulation with multiple accounts, bot/automation use, chargeback abuse, or violation of Platform rules are detected, the company reserves the right to suspend or terminate the subscription, revoke Prime benefits, halt related orders, reject refund requests, or take necessary security measures on the user account.

Mandatory consumer rights under applicable law remain reserved. This clause shall not be interpreted to eliminate any compulsory consumer rights legally granted to the user.

5. Review Process

Before initiating a refund request, the user must notify [email protected] in writing. Each request is evaluated within 5 business days considering proof of purchase, payment records, delivery records, activation history, subscription usage history, and whether PLYR Prime Subscription benefits have been used.

The company reserves the right to reject requests and suspend accounts in cases of abuse, false claims, unjustified requests, campaign manipulation, chargeback abuse, or payment fraud.

6. Chargeback Procedures

PLYR.COM requires users to contact official support channels before initiating chargebacks directly through payment providers (banks, card issuers, etc.).

Unjustified chargeback attempts may result in indefinite suspension of related accounts and legal action.

In cases of unjustified chargebacks for delivered digital products, displayed codes, activated licenses, completed in-game deliveries, or utilized PLYR Prime Subscription benefits, the company reserves the right to present relevant order, account, and subscription records as evidence to payment providers, banks, or authorities.

7. Special Cases

Products provided under promotions, discounts, or special campaigns are non-refundable.
Digital licenses, game codes, and gift cards cannot be refunded once activated.
Discounts, promotions, or campaign benefits provided under PLYR Prime Subscription cannot be converted to cash, transferred, or refunded.
Orders placed using benefits from PLYR Prime Subscription do not automatically entitle the user to a refund of the order or subscription fee upon subscription cancellation.
For products purchased from third-party providers, the refund policy is subject to the conditions of the respective provider.

8. Transaction Security

PLYR.COM processes all payments through PCI DSS-compliant infrastructures (Stripe, Adyen, Checkout.com, etc.). These providers protect all transactions with fraud prevention systems. The company does not store user card information in any way.

9. Consumer Rights and Applicable Law

This policy is prepared in accordance with local and international consumer protection laws:

Turkey / TRNC Users: Consumer Protection Law No. 6502,
EU Users: EU Consumer Rights Directive 2011/83/EU,
US / Global Users: Uniform Commercial Code (UCC) and E-Sign Act,
Data Protection: GDPR, CCPA, KVKK.

Disputes are resolved before courts in Delaware/New York (USA) for global users.

10. Updates

PLYR.COM may update this Refund Policy without prior notice. Updated versions become effective from the date they are published at https://plyr.com/page/refund-policy.

11. Contact

For all refund or support requests:

Email: [email protected]
Web: https://plyr.com