Privacy Policy

Effective Date: October 14, 2025
Last Updated: June 23, 2026

1. Introduction

This Privacy Policy (“Policy”) explains how the PLYR.COM platform collects, processes, stores, and protects user data.

PLYR.COM is committed to safeguarding user privacy at the highest level and ensures data is processed only within the legal framework.

2. Operator Information

• Global Operations: ZGEN TECHNOLOGY LLC – 169 Madison Ave STE 11534 Unit 185, New York, NY 10016, USA

Contact: [email protected]

3. Data Collected

PLYR.COM collects the minimum user data necessary to provide its services:

• Identification Information: First name, last name, username, email address.
• Transaction Information: Purchase history, order details, payment records (via PCI DSS compliant payment providers).
• Technical Data: IP address, device type, browser information, session duration.
• Location Data: IP-based country/city detection (only for regional pricing and language support).

4. Purposes of Data Collection

Data is collected and processed for the following purposes:

• Verification, processing, and delivery of orders,
• Fraud prevention and identity verification,
• Customer support and communication,
• Compliance with legal obligations,
• Improving user experience and providing regional content.

5. Legal Basis

Data processing activities are based on the following legal grounds:

• User consent (e.g., during contact form submission or subscription),
• Performance of a contract (to provide purchased services),
• Compliance with legal obligations (tax, financial records, AML/KYC requirements),
• Legitimate interests (security and fraud prevention).

6. Cookie Usage

PLYR.COM uses cookies to enhance user experience, remember language preferences, and ensure security. Cookies do not harm your device and can be disabled via browser settings if the user wishes.

7. Third-Party Sharing

PLYR.COM shares user data with third parties only in the following cases:

• Payment providers (Stripe, Adyen, Checkout.com, etc.)
• Delivery or verification services (API-based game providers, digital license distributors)
• Legal obligations (court orders, official authority requests)

User data is never sold to third parties for commercial purposes under any circumstances.

8. Data Retention Period

User data is deleted when the purpose of processing ends or the legal retention period expires. Financial transaction records may be retained up to 10 years due to tax and audit obligations.

9. Data Security

PLYR.COM implements advanced security measures to protect data:

• SSL / TLS encryption,
• Secure servers (ISO 27001 compliant infrastructure),
• Access limited to authorized personnel,
• PCI DSS compliant payment systems.

10. User Rights

Users have the following rights under applicable laws:

• Request access to their personal data,
• Request correction or deletion,
• Right to data portability,
• Object to or request restriction of processing,
• File complaints with data protection authorities.

For requests: [email protected]

11. International Data Transfers

User data may be transferred outside the European Union due to global operations. In such cases, data is transferred only with appropriate safeguards under GDPR Article 46 (e.g., SCC – Standard Contractual Clauses).

12. Children's Privacy

PLYR.COM does not knowingly collect data from individuals under 18 years old. Accounts found to be created without parental consent will be immediately closed.

13. Right to Change

PLYR.COM may update this policy from time to time. The updated version takes effect from the date it is published at https://plyr.com/page/privacy-policy.

14. Contact

For all questions regarding data protection or privacy:

• Email: [email protected]
• Web: https://plyr.com